Refund policy.

Try before you commit

Customers are encouraged to request the available trial and test their device, internet connection, and desired content categories before purchasing a longer plan.

Refund requests

Refund eligibility depends on the active offer, time since activation, service usage, and whether reasonable technical support steps have been completed. Contact us on WhatsApp with the order date and the issue you experienced.

Non-refundable situations

Trials, expired plans, device incompatibility that was not disclosed before purchase, account sharing, misuse, and issues caused solely by a customer’s internet provider or equipment may be excluded where permitted by law.

Consumer rights

Nothing in this policy limits mandatory consumer rights that apply in your country.