Install a compatible player
Install a trusted, compatible IPTV player from its official source.
Device-specific setup
Set up IPTV on Windows
Install a trusted Windows player from its official source, add the supplied access format and test playback on the network you normally use.
Choose the correct login method
Choose the playlist or credentials option specified in your WhatsApp instructions.
Add your private access details
Enter your StreamHub access details.
Test the complete setup
Refresh the catalog and test playback at a quality your connection supports.
Only install apps from an official app store or the publisher’s verified website. StreamHub TV does not require you to disable security protections on your device.
Checks before you begin
- Download the player only from Microsoft Store or its verified publisher.
- Allow the application through Windows Firewall only when Windows identifies the expected app.
- Test with active game downloads and cloud backups paused.
Device-specific troubleshooting
Video is black but audio works
Update the graphics driver through Windows Update or the device manufacturer, then test the player hardware-decoding option.
Playback stops when the PC sleeps
Review Windows power settings and keep the device awake during viewing.
Only this player fails
Test the same authorized account in another approved player before changing account details.
What to send support
Send the device brand and model, operating-system version, player name, connection type and exact error message. Explain whether the issue affects live television, VOD or both. Do not send unrelated passwords or post private access details publicly.
For a broader comparison, read our related device guide and network testing guide.
Official device documentation
For the platform's own instructions, see Microsoft: get trusted apps from Microsoft Store. Match the instructions to your exact model and software version. App-store availability and device menus can differ.
Need help with this setup?
Message us with your device model and the step where you got stuck.