Install a compatible player
Open the App Store and install the compatible player recommended by our team.
Install a compatible player from the App Store, use the login method supplied with your account and verify playback on each Apple screen you intend to use.
Open the App Store and install the compatible player recommended by our team.
Choose the login method that matches your supplied access details.
Enter the credentials and let the catalog load.
Test a stream, then adjust the player quality if your connection is limited.
Check device compatibility and App Store region; availability can differ between iPhone, Apple TV and Mac.
Test directly on the target device first, then confirm both devices use the same stable network.
Set the Apple device date, time and time zone to automatic, then refresh the programme guide.
Send the device brand and model, operating-system version, player name, connection type and exact error message. Explain whether the issue affects live television, VOD or both. Do not send unrelated passwords or post private access details publicly.
For a broader comparison, read our related device guide and network testing guide.
Message us with your device model and the step where you got stuck.